swits collective

Effective Date: April 3, 2024

Thank you for shopping at SwitsCollective.com. We want you to love your purchase, but if something isn’t right, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.

This website is operated by Suizhou Zhonglong Trading Co., located at:

No. 1013, Group 5, Duanjiajian, Fuhe Town, Zengdu District, Suizhou City, Hubei Province, China.
Email: [email protected]

1. Return Eligibility

We accept returns within 14 days of the delivery date.

To be eligible for a return, items must:

• Be unused, unworn, and unwashed
• Be in the original packaging with all tags attached
• Not be final sale or non-returnable items (see below)

If 14 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Non-Returnable Items

The following items are non-returnable:

• Final sale items
• Underwear or swimwear (for hygiene reasons)
• Gift cards
• Items marked as “non-returnable” on the product page

3. How to Request a Return

To start a return, please contact us at [email protected] with the following details:

• Order number
• Reason for return
• Photos if the item is defective or incorrect

We will respond with return instructions and the return shipping address.

Please do not send your item back without contacting us first.

4. Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
• We recommend using a trackable shipping method as we are not responsible for lost returns.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 7–10 business days.

Please note:

• Shipping fees (if any) are non-refundable.
• Depending on your bank or credit card provider, processing times may vary.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the item and place a new order for the preferred size or color.

7. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us at [email protected] within 7 days of receiving your order. Include your order number and a photo of the issue, and we will work to resolve it as quickly as possible.

8. Cancellations

We can only cancel orders within 12 hours of purchase. If the order has already been processed or shipped, we are unable to cancel it.

9. Contact Us

If you have any questions about returns, refunds, or your order in general, please feel free to contact our customer service team:

Email: [email protected]
Address:
Suizhou Zhonglong Trading Co.
No. 1013, Group 5, Duanjiajian, Fuhe Town, Zengdu District, Suizhou City, Hubei Province, China